In line with the Central Bank of Lebanon’s requirements, BSL BANK places at your disposal this section to ensure utmost transparency and awareness.
Data privacy is taken very seriously at BSL BANK. Highest security measures are in place to maintain administrative, technical, and physical measures to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal data of our clients.
BSL BANK is in full compliance with national and international data protection regulations, and is committed to safeguard our customer’s privacy, confidentiality and trust by keeping their personal data secure against theft damage or any misuse either knowingly or unknowingly.
Personal data as defined under the General Data Protection Regulation (GDPR) is any information, whether processed manually or in electronic format, relating to an identified or identifiable natural person (data subject), an identifiable natural person is one whose identity can be ascertained, directly or indirectly, in particular by reference to an identifying identifier such as name, identity number, location data, on-line identity card, or one or more factors relevant to physical, psychological, economic, cultural or social identity.
BSL BANK has appointed a Data Protection Officer-DPO who is responsible to ensure that the bank processes the personal data of its customers in compliance with the applicable data protection rules.
The DPO has to ensure that the data protection rules are respected in cooperation with the data protection authority. The DPO must:
We are committed to providing excellent products and services. If you think you can help us improve or if you have a complaint, we value the opportunity to put things right.
When you contact us via any of the following methods, please provide us with as much information as possible. This should include your account information and details of your complaint (product or service).
By visiting any BSL BANK branch or Head Office, you can submit your complaint via our dedicated complaints boxes. Any team member will direct you to the complaints box space.
Send an e-mail to the below e-mail address:
Contact directly the Complaints Unit on the following number: +961 1980080 ext: 7409 From Monday to Friday: from 8:30 a.m. until 4:30 p.m. On Saturdays: from 8:30 a.m. until 12:30 p.m
Write to our Complaints Unit at the below address: BSL BANK s.a.l. Riad Solh – Beirut, BSL BANK Bldg Banks Street P.O. Box: 11-957 Complaints Unit
Please download the below form, fill it, scan it, and mail it to us to the following email: Complaints@bslbank.com
Once you contact us your complaint will be directly sent to our Complaints Unit without passing through any branch staff member or management.
We will notify you within three working days that we have received your complaint. We will try to solve the problem immediately or we will inform you when you can expect a solution from us
We aim to settle the matter as quickly and as fairly as possible. However, some issues can be complex, and if we need to carry out a detailed investigation, it may take some time to find a solution. We will keep you informed throughout the process. Generally, we deal with most issues within 15 working days.
When we have finished our investigation, we will send you our reply or contact you to explain the result and the proposed solution to your complaint.