Customer Complaints Process at BSL BANK
We are committed to providing excellent products and services. If you think you can help us improve or if you have a complaint, we value the opportunity to put things right.
We're here to listen
When you contact us via any of the following methods, please provide us with as much information as possible. This should include your account information and details of your complaint (product or service).
By visiting any BSL BANK branch or Head Office, you can submit your complaint via our dedicated complaints boxes. Any team member will direct you to the complaints box space.
Contact directly the Complaints Unit on the following number: +961 1980080 ext: 7423 From Monday to Friday: from 8:30 a.m. until 4:30 p.m. On Saturdays: from 8:30 a.m. until 12:30 p.m
Write to our Complaints Unit at the below address: BSL BANK s.a.l. Riad Solh – Beirut, BSL BANK Bldg Banks Street P.O. Box: 11-957 Complaints Unit
What happens next?
Once you contact us your complaint will be directly sent to our Complaints Unit without passing through any branch staff member or management.
We will notify you within three working days that we have received your complaint. We will try to solve the problem immediately or we will inform you when you can expect a solution from us
We aim to settle the matter as quickly and as fairly as possible. However, some issues can be complex, and if we need to carry out a detailed investigation, it may take some time to find a solution. We will keep you informed throughout the process. Generally, we deal with most issues within 15 working days.
When we have finished our investigation, we will send you our reply or contact you to explain the result and the proposed solution to your complaint.